Complaints
We are very sorry to hear that you have a complaint, we can solve it together.
Send your complaint via e-mail, Whatsapp or fill in the complaint form.
Please include:
- Order number
- Type of device
- Description of the problem
- Evidence (photos/screenshots)
Response time
Within 48 hours you will receive a confirmation that the complaint has been received by us.
We aim to handle the complaint as quickly as possible. But for a good handling we need about 7 to 10 business days this.Â
Escalation
If a complaint and/or problem cannot be resolved satisfactorily, the customer is free to escalate in accordance with Dutch consumer law.